Last updated: June 16, 2025

This Privacy Policy describes how Melez (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.melez.co (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to the user of our Services—whether you are a customer, visitor, or someone otherwise engaging with Melez.

Please read this Privacy Policy carefully.

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on the Site with the revised “Last Updated” date. Please review periodically.

We collect and use personal information about you to provide and improve our Services, communicate with you, fulfill our legal obligations, and protect our rights and those of others.

Information You Provide to Us:

• Contact Details: Name, email address, phone number, shipping/billing addresses
• Order Information: Purchase details, payment confirmation, shipping status
• Account Info: If you create an account, we may collect username, password, preferences
• Support Communications: Any details you include when contacting customer support

Information We Automatically Collect:

We may collect Usage Data using cookies, pixels, and similar technologies:

• Device and browser information
• IP address
• Pages viewed, time spent, and interactions on the Site

Information from Third Parties:

• Shopify (our e-commerce provider) for order processing, customer insights, and store analytics
• Payment processors for secure checkout
• Marketing partners to help tailor experiences and messaging

• To fulfill your orders: Process payments, provide confirmations, arrange delivery
• To personalize your experience: Offer tailored product recommendations, user preferences
• For marketing: With your consent, we may send promotional emails and display ads
• For support and service improvement: Respond to questions, address issues, refine UX
• To comply with law: Prevent fraud, respond to legal requests, enforce policies

We use cookies to:

• Operate and enhance the Site
• Store your preferences
• Analyze traffic and behavior for improvements
• Show relevant ads through third-party platforms

You can manage cookies via your browser settings. For more info, see Shopify’s Cookie Policy.
We respect Global Privacy Control (GPC) signals for opt-out preferences.

We may share personal information with:

• Vendors & Service Providers: Shopify, shipping carriers, payment processors, IT services
• Marketing & Advertising Partners: For targeting and analytics
• Legal Authorities: If required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or restructuring

We do not sell or share your sensitive personal data for profiling without your consent.

Depending on your jurisdiction (e.g. California, EEA, UK), you may have the right to:

• Access or correct your personal data
• Request deletion of your data
• Opt out of sale or targeted advertising
• Withdraw consent for certain uses
• Object to or restrict processing

You can exercise these rights by contacting us at: info@melez.co

You may unsubscribe from marketing emails at any time using the link in the footer of our messages.

We retain personal information as long as needed for the purposes outlined above, or as required by law.

Our Services are not intended for individuals under 16. We do not knowingly collect personal data from minors. If you believe a child has provided information to us, please contact us for deletion.

We implement reasonable safeguards to protect your personal data. However, no method of transmission is 100% secure. We encourage you to protect your account credentials and contact us immediately if you suspect misuse.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of other sites. Please review their policies individually.